Terms of Service

These Terms govern your use of the Asaptic website (asaptic.com), the Asaptic supplier portal (portal.asaptic.com), and the Asaptic mobile app (together, the “Service”), operated by Asaptic, a company incorporated in Hong Kong (“Asaptic”, “we”, “us”). By creating an account or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What the Service is

Asaptic aggregates and sanitizes publicly available government-tender information, and provides tools for suppliers to register, verify their company, browse and save tenders, and request a sanitized specification document for a specific tender. The Service is an information and matchmaking tool. It is not a law firm, a licensed procurement agent, customs broker, or tendering consultant, and nothing on the Service is legal, procurement, or professional advice. You remain solely responsible for how you prepare and submit any actual bid or tender response.

2. No warranty on tender data

Tender information displayed in the Service is sourced from public government tender portals and is provided for convenience and informational purposes only. We make reasonable efforts to keep it current but do not guarantee its completeness, accuracy, or timeliness, and tender authorities may amend or withdraw notices without notice to us. You must independently verify all deadlines, eligibility criteria, and requirements directly against the issuing authority’s own official tender documents before relying on them. Asaptic is not responsible for any missed deadline, lost opportunity, or decision made in reliance on information in the Service.

3. Accounts and eligibility

The Service is intended for business and professional use. You must be at least 18 years old and authorized to act on behalf of the company you register. You agree to provide accurate registration information, keep your credentials secure (your sign-in token is stored only in your device’s secure keychain), and notify us promptly at [email protected] if you suspect unauthorized access to your account.

4. Supplier verification

To unlock gated tender information or submit a Spec Request, you must complete supplier verification by submitting accurate company and registration information and a genuine copy of your business registration certificate or licence. You confirm the information you submit is accurate. We may approve, reject, or revoke verification at our discretion, including where submitted information appears false, expired, or fraudulent. Submitting false verification information may result in immediate account suspension or termination, and we reserve the right to report suspected fraud to the relevant authorities.

5. Spec Requests

Requesting a specification document for a tender (a “Spec Request”) is subject to your acceptance of these Terms at the time of the request. We aim to prepare and deliver Spec Request documents promptly but do not guarantee any particular delivery time. Documents delivered to you are for your own use in preparing your bid for that tender only, and may not be redistributed, resold, or shared outside your own organization without our written consent.

6. Acceptable use

You agree not to: scrape, reverse-engineer, or systematically extract data from the Service beyond normal individual use; submit false or misleading information, including in supplier verification; impersonate another person or company; interfere with or disrupt the Service or its security features; use the Service for any unlawful purpose; or resell or provide third-party access to your account without our written consent.

7. Fees

Tender browsing, saving, and Spec Request features accessible through the Service are provided free of charge, unless we separately agree otherwise with you in writing. Other Asaptic services — such as sourcing, trade execution, or deal facilitation — are governed by separate written commercial agreements and are not covered by these Terms.

8. Intellectual property

The Service, including its software, design, and Asaptic’s compiled and sanitized tender datasets, is owned by Asaptic or its licensors and is protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose. Information and documents you submit to us (such as verification data or Spec Request notes) remain yours; you grant Asaptic a licence to use them to operate and improve the Service.

9. Third-party links and services

The Service links to third-party destinations, including portal.asaptic.com, the Apple App Store, Google Play, and the official tender portals of government bodies. We do not control and are not responsible for the content, availability, or practices of those third-party destinations.

10. Termination

You may stop using the Service and delete your account at any time (see the Privacy Policy for how). We may suspend or terminate your account if you breach these Terms, misuse supplier verification, or where required by law.

11. Disclaimer and limitation of liability

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied. Asaptic is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including losses arising from reliance on tender information. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Hong Kong law.

12. Indemnity

You agree to indemnify and hold Asaptic harmless from any claim arising from your breach of these Terms or your misuse of the Service.

13. Governing law

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-laws principles. You and Asaptic submit to the non-exclusive jurisdiction of the courts of Hong Kong.

14. Changes to these Terms

We may update these Terms from time to time. We will update the “last updated” date above, and will notify active account holders by email of any change that materially affects their rights or obligations.

Contact

Questions about these Terms: [email protected].